Refund Policy
Last Updated: September 9, 2025
At Krysentara, we are committed to providing high-quality online educational courses and services. This Refund Policy outlines the conditions under which refunds may be requested and processed for purchases made through our platform.
General Refund Terms
We offer refunds under specific circumstances as detailed in this policy. All refund requests are subject to review and approval based on the criteria outlined below.
Course Purchase Refunds
Standard Refund Period
Students may request a full refund within 14 days of purchase if:
- Less than 20% of the course content has been accessed or completed
- No certificates of completion have been issued
- The request is submitted through our official refund request process
After 14 Days
Refund requests submitted after 14 days from the date of purchase will be evaluated on a case-by-case basis. Refunds may be granted in exceptional circumstances such as:
- Technical issues preventing access to course materials that could not be resolved by our support team
- Significant discrepancies between advertised course content and actual delivered materials
- Duplicate purchases made in error
Non-Refundable Items
The following purchases are not eligible for refunds:
- Courses where more than 20% of content has been accessed or completed
- Subscription renewals that have auto-renewed after the initial 14-day period
- Special promotional or discounted courses marked as non-refundable at time of purchase
- Digital downloads that have been accessed or downloaded
- Third-party services or products purchased through our platform
- Gift purchases that have been redeemed by recipients
Subscription Services
Monthly Subscriptions
Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period. You will retain access to subscription benefits until the end of the paid period.
Annual Subscriptions
Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase if less than 20% of available content has been accessed. After 30 days, annual subscriptions are non-refundable but may be cancelled to prevent future charges.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at info@Krysentara.pro
- Include your order number or purchase confirmation details
- Provide a brief explanation for your refund request
- Submit any relevant documentation or screenshots if applicable
Our team will review your request and respond within 5 business days.
Refund Processing
Processing Time
Once a refund is approved, processing typically takes:
- 3 to 5 business days for credit card refunds
- 5 to 10 business days for debit card refunds
- 7 to 14 business days for bank transfers
Please note that your financial institution may require additional time to post the refund to your account.
Refund Method
Refunds will be issued using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts.
Course Access After Refund
Upon approval of a refund, your access to the refunded course or subscription will be immediately revoked. Any certificates earned, progress data, or downloaded materials associated with the refunded purchase may no longer be accessible or valid.
Disputed Charges
If you dispute a charge with your payment provider before contacting us, we reserve the right to suspend your account access until the dispute is resolved. We encourage you to contact our support team first to resolve any billing concerns.
Technical Issues
If you experience technical difficulties accessing course content, please contact our support team before requesting a refund. We will make reasonable efforts to resolve technical issues. Refunds for technical reasons will only be considered if our team cannot provide a solution within a reasonable timeframe.
Course Quality Concerns
We strive to maintain high-quality educational content. If you believe a course does not meet our quality standards or significantly differs from its description, please contact us with specific details. We will investigate all quality concerns and may offer refunds, course credits, or access to alternative courses at our discretion.
Partial Refunds
In certain circumstances, we may offer partial refunds based on:
- The amount of course content accessed
- Time elapsed since purchase
- Specific circumstances of the refund request
Partial refund amounts are determined at our sole discretion.
Bundle and Package Purchases
Courses purchased as part of a bundle or package are subject to the same refund terms as individual courses. However, refunds for bundled items will be calculated based on the bundled price, not individual course values. Partial refunds of bundle components are not available.
Corporate and Group Purchases
Refund policies for corporate or group purchases may differ from individual purchases. Please refer to your corporate agreement or contact our business support team for specific refund terms applicable to your organization.
Promotional Credits and Vouchers
If a purchase was made using promotional credits, vouchers, or discount codes:
- Refunds will be issued for the amount actually paid
- Promotional credits or vouchers used will not be reinstated
- Expired promotional offers cannot be reapplied to future purchases
Currency and Exchange Rates
Refunds will be processed in the original transaction currency. If exchange rates have fluctuated between the purchase date and refund date, the refunded amount may differ slightly from the original charge when converted to your local currency.
Refund Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Purchases made before policy changes remain subject to the policy in effect at the time of purchase.
Exceptions and Special Cases
Krysentara reserves the right to make exceptions to this policy in extraordinary circumstances. Such exceptions are granted at our sole discretion and do not create a precedent or ongoing obligation.
Contact Information
For questions about this Refund Policy or to submit a refund request, please contact us:
Email: info@Krysentara.pro
Phone: +6088385389
Address: 15, Jln Landasan, Taman Bukit Kuda, 41300 Klang, Selangor, Malaysia
By making a purchase on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.